HOLISTIC CUSTOMER EXPERIENCE CONSULTING
IS YOUR PARTNER IN ASSESSING AND DEVELOPING
CUSTOMER EXPERIENCE CAPABILITIES.
OUR VISION
Customer experience is triggered by customer encounters but, for it to be exceptional, the whole organisation needs to deliver comprehensive customer-centricity.
True customer-centricity extends beyond brand management, marketing, service design, and customer insights. To attain exceptional customer-centricity, the entire organisation and its processes must be aligned.
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IN A NUTSHELL
We help organisations in assessing and developing capabilities across the areas of
Brand Experience, Customer Experience &
Employee Experience.
OUR CUSTOMERS
Holistic Customer Experience Consulting supports Boards of Directors, Management teams and Investors.
Our clients range from start-ups and scale-ups to small and large organisations from various industries.
OUR APPROACH
We provide transformation support aiming to develop exceptional customer experience capabilities.
We address your needs either strategically through tailored consultancy or operationally by assuming interim leadership roles in your organisation.
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HOLISTIC CUSTOMER EXPERIENCE FOSTERS GROWTH AND PROVIDES UNEQUIVOCAL EXPERIENCE FOR YOUR CURRENT AND FUTURE CUSTOMERS AND EMPLOYEES.
HOLISTIC CX SERVICES
WE EMPHASISE AN INTEGRATED APPROACH IN CX TO ENSURE COMPETITIVE ADVANTAGE
ABOUT
I am Rauha Bato-Liukkonen, an impact-driven business leader with a track record in leading successful business turnarounds, and fostering sustainable growth across diverse industries.
I have served companies as member of the management team for over 20 years, contributing to the development of leadership and customer experience in industries undergoing significant disruptions. I have a strategic and systemic approach with the ability to switch to operative mode whenever needed.
I believe in a comprehensive approach to Customer Experience, which goes beyond mere customer encounters. By integrating Brand, Marketing, and Employee Experiences, organisations can achieve a significant competitive edge. I have also led teams where these capabilities are developed and managed together.
CONTACT
Please be in touch, if improving customer experience as organisational capability is on your agenda. We will get back to you within 1–2 business days.
Languages: English, Finnish and French.